Senior Director Operations

Job Description

• Lead Operations teams responsible for daily property operations, tenant relations, broker engagement, maintenance, safety, building infrastructure, and tenant improvements
• Develop strong, professional relationships with tenants, vendors, local jurisdictions, regulatory agencies, and community stakeholders
• Oversee all operational aspects of the assigned portfolio, ensuring physical condition and service delivery align with company standards and business objectives
• Conduct regular site inspections to assess property conditions, personnel effectiveness, and market competitiveness; implement improvement plans as needed
• Partner with Facilities Management leadership on mechanical systems, structural issues, and long-term infrastructure planning
• Oversee risk mitigation efforts in collaboration with Risk Management and Legal, ensuring compliance with environmental and regulatory requirements
• Participate in lease language review and negotiations to ensure operational alignment with executed lease terms
• Provide operational leadership during emergencies or after-hours situations and ensure continuity during extended staff absences
• Ensure consistency in BioMed Realty operating procedures and identify opportunities to improve efficiency and effectiveness

• Lead and be accountable for the financial performance of the portfolio, including revenue growth, expense management, and overall P&L responsibility
• Lead the operating and capital budgeting processes for Real Estate Operations
• Review and approve operating budgets, capital plans, CAM estimates and reconciliations, and financial reporting packages
• Oversee vendor financial performance and expense controls, including third-party operators such as parking, fitness, and food services
• Partner with Finance and Asset Management to meet internal reporting, audit, and lender requirements

• Identify and implement operational improvements to enhance NOI, cash flow, and asset value
• Develop and execute strategies to improve portfolio performance and market positioning
• Champion process improvements and best practices to support operational consistency across the organization

• Support acquisition and disposition due diligence, including lease reviews, financial analysis, service contract evaluations, and property inspections
• Collaborate with Acquisitions and Development teams to assess opportunities for portfolio growth and asset enhancements
• Provide operational input on building and site requirements to support tenant needs and company objectives

• Lead, mentor, and develop Property and Facilities Management teams
• Provide clear performance feedback and support professional development and training initiatives
• Foster collaboration across Operations, Facilities, Asset Management, and other internal teams
• Ensure teams have the tools, resources, and support needed to operate effectively

• Ability to perform essential job functions safely and effectively.
• Regular travel to property and construction sites is required.
• Work in construction environments may require use of personal protective equipment and navigating uneven surfaces.

• Bachelor’s degree in business, economics, or a related field
• Extensive experience in real estate operations or asset management, preferably within commercial lab and/or life science properties
• Demonstrated experience leading and developing teams across multiple properties or regions
• Strong background in budgeting, financial forecasting, and P&L management
• Working knowledge of lease administration and real estate law, with the ability to interpret complex lease language
• Experience supporting real estate acquisitions, dispositions, and due diligence processes
• Familiarity with life science–specific facilities and operational requirements
• Strong communication, negotiation, and relationship-building skills
• Proficiency in Microsoft Excel, Word, and Outlook; experience with MRI, Oracle, Cove, and PowerPoint preferred
• Ability to manage competing priorities in a fast-paced, collaborative environment

• Leadership: Ability to support, motivate, and develop teams.
• Strategic Thinking: Connect day-to-day operations with long-term goals.
• Problem-Solving: Approach challenges proactively with practical, thoughtful solutions.
• Customer Focus: Build trust-based relationships and prioritize tenant experience.
• Financial Acumen: Understand financial metrics, budgets, and performance goals.
• Collaboration: Partner effectively across teams and functions to achieve shared outcomes.