Regional Manager- Student Housing Philadelphia, Pennsylvania

Job Description

This position is responsible for managing all operational phases of a portfolio to ensure fiscal stability, customer satisfaction and good physical condition.  

• Manage all actions that involve and/or influence the portfolio in coordination with General Managers and the Chief Operating Officer  
• Study housing demands and make recommendations to remain competitive
• Ensure the physical and financial upkeep of the portfolio
• Negotiate major contracts and purchases in conjunction with Facilities Managers and General Managers
• Inspect the portfolio's past due accounts, rent collections, purchases, accounts payable, occupancy reports, weekly leasing reports, updated market plans and weekly leasing goals
• Maintain resident and unit file system and inspect monthly
• Prepare and review all periodic reporting, either routine or unscheduled; including reports for occupancy, variance, leasing, delinquency, work orders, purchase orders, legal, statistical, month end, marketing, inventory, and property inspection
• Implement, oversee and evaluate marketing and leasing efforts
• Create annual operating budgets for the portfolio
• Ensure the portfolio operates within the parameters of the operating budget
• Set rental rates as market conditions dictate
• Supervise conference calls, staff meetings, safety meetings
• Attend staff meetings and leasing meetings for the portfolio at least once a month
• Keep supervisors, clients and owners advised of significant operating problems and deviations from the management plan
• Assume accountability to the owners, clients and regulatory agencies
• Provide first-class customer service
• Recommend personnel hires, transfers, promotions, terminations and applicable compensation
• Supervise General Managers and Facilities Managers in the portfolio
• Complete annual employee performance evaluations
• Provide leadership, supervision and support for personnel
• Actively network with the competition and with higher education officials
• Actively search for new business opportunities
• When authorized, act in the capacity of an authorized representative of the Company
• Manage the portfolio’s public relations
• Exercise effective risk management
• Supervise residence life programs
• Investigate and resolve resident disturbances, violations and/or complaints as needed

Qualifications:

• Bachelors degree plus three or more years of on-site experience as a property manager, or an equivalent combination of related education and experience
• Certified Property Manager (CPM), Accredited Residential Manager (ARM), Certified Apartment Manager (CAM), or similar designation is required
• Real Estate license is desirable
• Valid driver’s license and current automobile insurance is required
• Proficient in Microsoft Word, Excel and Outlook
• Knowledge of Entrata is required
• Ability to follow through with all necessary paperwork and ensure all deadlines are met
• Excellent customer service skills
• Ability to communicate effectively and professionally while operating in a fast paced environment
• Excellent skills in the management and motivation of people