Description
The Liability Claims Analyst will assist responsible Claims Manager in the following, but not limited to; the oversight, direction, and overall management of the day to day general liability/casualty claims function within the Company.
*This position can be filled at a Sr. Risk Analyst or Risk Analyst level based on skills and experience of the candidate.
Assisting responsible claim manager in the management of liability claims for all commercial insurer and captive insurance programs. Analyze coverage and carrier response to same.
Documents and communicates claim activity timely and effectively and in a manner, which supports the proper outcome of the claim file, including ensuring timely and adequate reserves, proper investigation, overall claim management, and settlement authorization consults. Complete assigned work via diaries and work queues in a timely manner.
Provides settlement authority within stated authority level.
Oversees the authorization of and issuance of indemnity and expense payments by carrier.
Ensures adherence to and compliance with CBRE internal protocols and procedures.
Conducts claim review audits of carriers, TPAs, vendors and internal business parties to ensure claims reporting and handling standards and compliance. Where applicable, provides TPA and claim vendor oversight.
Reviews insurance policy wording to ensure understanding and proper application of coverage.
Partners with internal and external counsel in setting and pursuing effective and cost-efficient litigation strategies for claims in litigation.
Prepares dashboard and other reports regarding claim analytics, metrics, trends, costs, emerging liability and other considerations.
Assists with coding and coding audit of various claims and handles processing and payment of claims related invoices.
Manages, organizes and retains insurance claims records (electronic files), submissions and other correspondence.
Liaises between internal and external customers, insurance carriers, insurance carrier assigned defense counsel, and brokers to support the daily administration of claims arising from various insurance programs. Addresses and resolves all requests for information, documentation and discovery requests, and responds timely and efficiently.
Assists with Insurance Risk Management policy/contract drafting initiatives.
No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance, and/or training to coworkers. May coordinate and assign tasks to co-workers within a work unit and/or project.
QUALIFICATIONS
Bachelor's degree required. JD preferred. Claim related certifications such as CPCU, ARM, AIM, SCLA and/or AIC a plus.
3-5 years Liability claims handling and/or claims management experience including handling complex, high value claims from initial report to closure
Experience with carrier claim systems and/or RMIS systems to manage claims and reporting to senior management.
Communication Skills: Strong technical knowledge of casualty/liability claims. Excellent written, verbal and presentation communication skills. Strong organizational, interpretive and analytical skills. Ability to multitask and adapt to change in a fast-paced environment. Ability to provide efficient, timely, reliable and courteous service to internal and external clients. Ability to effectively present information. Ability to meet short deadlines and handle multiple tasks to a high degree. Ability to work in a team environment.
Other Skills and Abilities: Proficient in use of Microsoft Office required, specifically, advanced Microsoft Excel and PowerPoint skills. Advanced data analytics / modeling skills required.
Scope of Responsibility: Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
Equal Opportunity and Affirmative Action Employer Women/Minorities/Persons with Disabilities/US Veterans
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