Description
Job Summary
The Experience Reception/Concierge acts as the heart of the workplace providing personalized services to team members and visitors alike, and administrative support to foster a sense of community.
Host uses people-led, technology-enabled services to connect employees to their environment via their mobile devices, as well as through high-touch services and world-class customer service support.
The individual in this role acts as the first point of engagement with team members and visitors alike, creating a warm, supportive and service-oriented atmosphere that enhances the Experience.
They are responsible for providing employee/tenant-facing workplace services and front-of house reception including but not limited to: greeting visitors in a warm and welcoming manner, answering and directing calls, assisting with transportation, advising on local attractions and other service-based or administrative tasks as assigned.
Essential Duties and Responsibilities
o Order and stock office supplies
o Assist with any office-specific onboarding tasks for new employees
o Maintain a tidy and clean office including, but not limited to: running the dishwasher, brewing coffee, and cleaning coffee pots
o Partner with Real Estate team for onsite help with any buildouts or office improvements
o Report and track support tickets with the building and serve as a liaison for Affirm
o Track and resolve internal Support Portal tickets for local employees
o Educate employees about office policies and procedures and maintain accuracy of your respective office's guidelines
o Help manage relationships with office vendors, building management, building security, and Affirm's managed security vendor
o Track office spend against agreed upon budgets
o Coordinate local in-office events with the help of our Events team
o Serve as a culture carrier for Affirm by being present not only in the office, but also in Chicago's team channel
o Helping with ad-hoc administrative tasks as necessary to support office employees
o Provides assistance services to tenants/employees and guests including but not limited to:
o Arranges and confirms recreational, dining, and/or business activities
o Makes transportation & travel arrangements
o Office wayfinding o Meal & activity reservations
o Guest & administrative support o Shipping
o Coordinate car detailing & on-site car refueling
o Laundry & dry cleaning services
o Gift & package orders
o Other services as needed.
Supervisory Responsibilities
No formal supervisory responsibilities in this position.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
HS Diploma or GED required. Bachelor's degree or professional hospitality accreditations preferred. Prior Customer Service experience required. A minimum of 1 year of Front Desk, Concierge, customer service or other hospitality experience is preferred. Strong knowledge of the surrounding area and all recreational, hospitality and business-related information.
Certificates and/or Licenses
None
Communication Skills
Confidential & Proprietary 4
Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.
Financial Knowledge
Ability to calculate simple figures such as percentages.
Reasoning Ability
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
Other Skills and/or Abilities
Scope of Responsibility
Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
Safety
CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
NOTE: An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.
The Experience Reception/Concierge acts as the heart of the workplace providing personalized services to team members and visitors alike, and administrative support to foster a sense of community.
Host uses people-led, technology-enabled services to connect employees to their environment via their mobile devices, as well as through high-touch services and world-class customer service support.
The individual in this role acts as the first point of engagement with team members and visitors alike, creating a warm, supportive and service-oriented atmosphere that enhances the Experience.
They are responsible for providing employee/tenant-facing workplace services and front-of house reception including but not limited to: greeting visitors in a warm and welcoming manner, answering and directing calls, assisting with transportation, advising on local attractions and other service-based or administrative tasks as assigned.
Essential Duties and Responsibilities
o Order and stock office supplies
o Assist with any office-specific onboarding tasks for new employees
o Maintain a tidy and clean office including, but not limited to: running the dishwasher, brewing coffee, and cleaning coffee pots
o Partner with Real Estate team for onsite help with any buildouts or office improvements
o Report and track support tickets with the building and serve as a liaison for Affirm
o Track and resolve internal Support Portal tickets for local employees
o Educate employees about office policies and procedures and maintain accuracy of your respective office's guidelines
o Help manage relationships with office vendors, building management, building security, and Affirm's managed security vendor
o Track office spend against agreed upon budgets
o Coordinate local in-office events with the help of our Events team
o Serve as a culture carrier for Affirm by being present not only in the office, but also in Chicago's team channel
o Helping with ad-hoc administrative tasks as necessary to support office employees
o Provides assistance services to tenants/employees and guests including but not limited to:
o Arranges and confirms recreational, dining, and/or business activities
o Makes transportation & travel arrangements
o Office wayfinding o Meal & activity reservations
o Guest & administrative support o Shipping
o Coordinate car detailing & on-site car refueling
o Laundry & dry cleaning services
o Gift & package orders
o Other services as needed.
Supervisory Responsibilities
No formal supervisory responsibilities in this position.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
HS Diploma or GED required. Bachelor's degree or professional hospitality accreditations preferred. Prior Customer Service experience required. A minimum of 1 year of Front Desk, Concierge, customer service or other hospitality experience is preferred. Strong knowledge of the surrounding area and all recreational, hospitality and business-related information.
Certificates and/or Licenses
None
Communication Skills
- Ability to comprehend, analyze, and interpret the most complex business documents.
- Ability to respond effectively to the most sensitive issues.
- Ability to write reports, manuals, speeches and articles using distinctive style.
- Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups.
- Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
- Comfortable meeting and engaging with new people.
- Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.
- Utilize a high level of attention to detail as well as strong interpersonal skills.
Confidential & Proprietary 4
Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.
Financial Knowledge
Ability to calculate simple figures such as percentages.
Reasoning Ability
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
Other Skills and/or Abilities
- Intermediate skills with Microsoft Office Suite, handheld mobile technologies and applications. § Good organizational and strong problem-solving skills.
- Highly adaptable and flexible.
- Ability to work independently with little supervision.
- Ability to work flexible work schedules based on office needs.
- Strong problem-solving skills.
- Ability to work requiring significant walking or through other means of mobility.
- Ability to work in a standing position for long periods of time.
- Ability to reach, bend, stoop, push and/or pull and frequently lift up to 20 lbs. and occasionally lift/move up to 40 lbs.
Scope of Responsibility
Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
Safety
- Complete at a satisfactory level all required and assigned HSE training
- Follow all activity policies and procedures, including all HSE related requirements at all times Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.
- Report any condition which you feel could result in an accident or injury and / or stop work if required
CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
NOTE: An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.
Job Function
Not specified
Job Sector
Not specified
Experience
N/A
This job is no longer active.