Senior Manager, Store Facilities

GENERAL PURPOSE: Effectively supervise store Facilities Managers, Coordinators and facility functions in assigned areas of responsibility. Effectively manage various store facilities duties that include management of repairs, contracts and budgets with outside vendors and consultants. Negotiate rates and contract terms per company criteria. Maintain and report budgets for each area. Repair and maintain policies and procedures for disaster recovery, emergency response, and other forms of business continuation and liability protection. Assist the Sr. Director of Store Facilities as assigned. Ross stores mission is to offer competitive values to its target customers by focusing on key strategic objectives which include delivering an in-store shopping experience that reflects the expectations of the customer. Sr. Facilities Manager would ensure customer experience satisfaction by keeping stores open, equipment and systems in good working condition. ESSENTIAL FUNCTIONS: Supervise Facilities Managers and Coordinators in performance of their duties. Also, responsible for managing day to day aspects of store facility R&M, replacements and emergency repair response in a timely and cost effective manner. Availability for after hour emergency management of store issues. Identify resources for various store facilities services and negotiate self-performing vendor contract services using company guidelines, both performance and financial. Maintain detailed records of contracts, warranty and invoicing and monitor contract performance for quality by utilizing PD Sitelink to create and analyze push reports as needed. Respond to requests for services and changes to service by Operations and others according to company policy and procedure regarding approval and authority in a timely manner. Coordinate work as necessary with Real Estate Property Management to find quick resolution when landlord is responsible for maintenance. Initiate new store utility setup with outside vendors, contractors and landlords. Initiate, evaluate and monitor all energy expenses including store specific energy costs and coordinate out of average situations with the Sr. Director of Store Facilities for remedy. Maintain updated Certificates of Insurance and other forms of liability protection for all contract vendors. Manage the recruitment, training and performance of designated Facilities Managers and Coordinators according to corporate guidelines and policy. COMPETENCIES: Adaptability Analysis & Judgment Customer Service Results Orientation Teamwork QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: B.S. degree in business, engineering or related field is desired. Minimum 10 years facilities maintenance experience in the areas of contract management and energy services. Proficiency with Excel, Word and NOVAR energy management. Position requires a demonstrated ability to negotiate contracts, interface with store personnel, management and outside vendors. Excellent communication skills, both oral and written. Exceptional customer service skills in dealing with store personnel, management and outside contracts. Ability to perform job functions independently and in a challenging environment. Ability to prioritize multiple tasks and perform accurately with short deadlines. Excellent analytical skills both mathematical and problem solving. Demonstrated experience with organizing and maintaining accurate records and reporting formats. PHYSICAL REQUIREMENTS/ADA: Job requires ability to work in an office environment, primarily on a computer. Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc. Consistent timeliness and regular attendance. Vision requirements: Ability to see information in print and/or electronically. SUPERVISORY RESPONSIBILITIES:. Facilities Managers and Coordinators